Terms of sale and Privacy Policy

For Payment:
In USA in USD currency, we accept ACH Bank Transfer to our bank account in USA, also we accept checks or payments with credit card through Paypal or Payoneer (American Express, Visa and MasterCard)
In Europe (EUR) we accept SEPA transfer to our Bank Account in Ireland, also we accept payments with credit card through Paypal or Payoneer (American Express, Visa and MasterCard).
In United Kingdom (GBP) we accept BACS and FPS transfer to our bank account in United Kingdom, also we accept payment with credit card through Paypal or Payoneer (American Express, Visa and MasterCard).
In any case, we also accept WIRE international transfer to our bank account in Colombia.

Get to know our payment document details here

For institucional orders prepayment is not necessary

Book conditions, reservations, availability, returns and refunds:

All books are in very good or better condition unless otherwise described. Books in wrappers (soft covers) and dust jackets may be slightly chipped. Owner's name, inscriptions or stamp and bookplates are not described unless obtrusive. Items may be previously sold. We cannot guarantee the item you order will be in stock. But we sure try! Books may be placed on hold for two weeks (fourteen days). Any book may be returned for any reason within two weeks of date of purchase for a full refund (through credit note) less shipping costs.

Shipping Terms
Orders ship within two or three business days of date of order. Often they ship the same day. Occasionally, extra time is needed to locate a book. Shipping costs are based on books weighing  0.5 KG.  
We ship via DHL through a negotiated rate, with traceability and delivery confirmation. The shipping rate negotiated with DHL is similar to Colombian postal mail rates, however, much safer and faster. This rate depends on the weight of the shipment and is suitable for shipments up to 15 KG boxes. DHL delivery time from dispatch from Colombia is 4 business days average.

Our system sends to each client the notification of the shipment made with the date data, shipping guide and content, this at the time your order is dispatched. Subsequently, our system will also send the delivery notification to the customer when DHL confirms that your order has already been delivered. This in order to verify that you have received your order correctly and have control at all times.

By default, Enhacore Books is not responsible for customs taxes payable in the deliver country. To settle customs taxes our system will previously send the invoice of the shipment contained to the customer and will attach a proforma invoice in the shipment according to legal requirements. However, if it is necessary to take care of the customs taxes of your order in the country of destination, we will charge them in the same or in a following invoice at your expense.

We take every precaution to ensure your books are accurately addressed and professionally packed. 

In addition, you may request insurance, which will be billed at cost.


Privacy policy: 


Information Collection Notice
Alejandro Herrera Prada - Enhacore Books  has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and use practices for the Enhacore Books website, www.enhacorebooks.com; www.colombiabooks.com ; www.colombianbooks.com

At Enhacore Books, we respect your right to privacy.


The personal information you exchange with Alejandro Herrera Prada and/or Enhacore Books will not be shared, sold, or disclosed to third parties in any form, for any purposes, at any time. All contact and sales information including the information about services you purchase from us will remain confidential.


Cookies


For each visitor to our web site, our web server automatically recognizes and stores information such as the visitor's IP address/domain name combination, type of web browser, computer operating system (e.g., Windows or Mac OS), and any referring websites. When you visit our web site, our server sends a “cookie" to your browser. Cookies are small amounts of data that our website sends to your computer while you are visiting the website. This information gets stored on your computer's hard drive and among other things, it allows our website to distinguish between visitors and analyze traffic patterns through our web site. Most web browser software automatically accepts cookies, but you can change your browser setting to prevent that if you do not wish to store the information on your computer. How to turn off all cookies differs for each web browser (e.g., Internet Explorer, Netscape, etc.) so you may wish to consult your browser's “Help" menu for additional information.


Our Commitment to Accessibility


We are committed to making our website accessible to everyone, including people with disabilities. Consistent with this goal, we have started taking steps to enhance our site and improve its usability by users who require assistive technology. We are currently working to conform the accessibility of our website to the Web Content Accessibility Guidelines (WCAG) and the Accessible Rich Internet Applications (ARIA) specification. We will continue to enhance our site to deliver accessible experiences to all users.


If you experience difficulties in accessing our website content, wish to share feedback, or require assistance from us, please call us at +57 320 270 7917 or send an email to info@enhacorebooks.com
Back to home